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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jerri Cannon

September 23, 2026

5  out of  5
rating by Jerri Cannon
"It’s nice to talk to familiar voices and everyone is very helpful. We have been with State Farm for many years and appreciate the peace of mind."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Joaquin Lopez

September 18, 2026

5  out of  5
rating by Joaquin Lopez
"Thank u Patric for ur assistance while I was shopping for a cheaper car policy. U definitely had the best price with more than have of the coverage I previously had. I highly recommend Patric Luera State Farm in Portland, Tx"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Brian Hayek

September 17, 2026

5  out of  5
rating by Brian Hayek
"Very happy with the service from Patrick and others that I have had. They answer all of my questions in a way I can understand and they get everything done in a timely manner."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Portland to know you had such a great experience with us. "
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Marquis Flores

September 11, 2026

5  out of  5
rating by Marquis Flores
"For me choosing this as my first ever solo insurance place they sure made it easy to understand and do everything on my own and addressed any concerns I had and accommodated when necessary great communication ."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Sandra Smith

August 27, 2026

5  out of  5
rating by Sandra Smith
"Always a great experience, all employees are willing to help. Thank you Nallely for being amazing."
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Patric Luera’s team. "
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Mel S

August 21, 2026

5  out of  5
rating by Mel S
"They're always helpful, and take care of my requests , very polite, no problems."
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Vale Martinez

August 19, 2026

5  out of  5
rating by Vale Martinez
"Very friendly and helpful. Better price and better coverage. Thanks!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Patric Luera’s team. "
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Zoe's Mommy Guzman

August 10, 2026

5  out of  5
rating by Zoe's Mommy Guzman
"My dad has been in with State Farm Insurance since 2005 where it used to be by the DQ and right across a pawn shop. When I was little I used to go with my mom and dad inside to grab a piece of candy. I highly recommended to join their service."
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Andrea V

August 6, 2026

5  out of  5
rating by Andrea V
"The folks at this office are great! Professional, polite, and always ready to answer your questions. I've spoken with Patric and Ashley on a few occasions directly and their services were appreciated."
We responded:
"Andrea, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Portland insurance team is always here and happy to help. "
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juan Salinas

August 6, 2026

5  out of  5
rating by juan Salinas
"Best branch in town, with the best personnel. Thank you for your help Ashley!"
We responded:
"juan, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Portland insurance team is always here and happy to help. "
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Eric Valdez

July 22, 2026

5  out of  5
rating by Eric Valdez
"The team was helpful, responsive, and made setting up my policy stress-free. Highly recommend."
We responded:
"Hi Eric, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Patric Luera, Your State Farm Agent "
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Josiah Perez

July 21, 2026

5  out of  5
rating by Josiah Perez
"I’ve had a great experience with this State Farm team! Everyone is super friendly and really takes the time to explain everything clearly. They made me feel confident about my coverage and were always quick to respond whenever I had questions. It’s nice to work with people who genuinely care."
We responded:
"Thank you so much for the 5 stars, Josiah! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Adriana Valdez

July 21, 2026

5  out of  5
rating by Adriana Valdez
"I’m really impressed with the personalized service at Patric Luera State Farm. The team took the time to understand my needs and helped me find the perfect coverage. It feels great knowing im working with a great team :)"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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adrianna Valdez

July 21, 2026

5  out of  5
rating by adrianna Valdez
"Patric Kiera State Farm has been a reliable partner for my insurance needs. Their customer service is amazing, and they truly care about their clients. Claims are handled quickly and efficiently, giving me peace of mind. Great people to work with!"
We responded:
"Hi adrianna, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Patric Luera, Your State Farm Agent "
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M Y

July 20, 2026

1  out of  5
rating by M Y
"Experience with first Claim for windshield replacement:
Appointment scheduling went smooth enough
Day of 1st appointment: tech called after the agreed appointment hours and I asked for a reschedule
Day of 2nd appointment: no show up! I found out that the assistant who helped reschedule never registered the appointment
Day of 3rd appointment: no show up! No calls! Nothing

Windshield not fixed yet

I think it is clear!

No out-of-pocket = you are given lowest priority"
We responded:
"Hi, we’re sorry for the frustration with your windshield repair. Windshield/glass repairs are handled by a third-party service partner (not our office). If you’d like, we can help get you connected with the right team and confirm the next steps. Also, having a $0 deductible should not reduce service priority—your claim should be handled as expected. Please call us at 361-643-2277 so we can assist with connecting you."
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Jeovanny Donet

July 2, 2026

5  out of  5
rating by Jeovanny Donet
"Crystal is always above and beyond! Best customer service ever"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Patric Luera’s Team. "
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Kelly Burris

June 22, 2026

5  out of  5
rating by Kelly Burris
"Everyone is very kind and knowledgeable in this office. I appreciate the fast and attentive response that I receive every time I reach out to them."
We responded:
"We are grateful for your 5-star review, Kelly! Thanks for taking a moment to share your positive rating of State Farm Agent Patric Luera’s Team here in Portland . "
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Ashley

June 18, 2026

5  out of  5
rating by Ashley
"I’ve been with Patric Luera Statefarm for some time now, and I couldn't be happier with the service. Finding an insurance company that offers highly competitive rates while still providing top notch customer support is rare but they truly deliver.
Setting up my policy was incredibly straightforward and whenever I have a question about my coverage or need to make a quick update the team is always responsive, friendly, and professional. It gives me total peace of mind knowing my coverage is in good hands. I highly recommend them!"
We responded:
"Thank you for taking the time to leave such a great review, Ashley. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Siddharth Reddy

June 18, 2026

5  out of  5
rating by Siddharth Reddy
"The insurance agency was amazing at handling my concerns being new to the state and offering me excellent options and services with the best prices. Tammy especially was patient with me personally and followed up very closely on matters. I hope every agency has a person like her. Thank you statefarm."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Patric Luera’s Team. "
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Alexis Rivera

June 18, 2026

5  out of  5
rating by Alexis Rivera
"I called in for a quote and Nallely provided EXCELLENT customer service ☺️"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Portland to know that you had such a wonderful experience with us here on State Farm Agent Patric Luera’s Team."
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Mary McKee

June 17, 2026

5  out of  5
rating by Mary McKee
"Nallely and Patric have been extremely helpful with any questions and information we have needed. They have always been available and gotten back to us quickly with questions we have had. They are Amazing and Delightful!!"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Patric Luera’s Team here in Portland . "
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Lisa Suarez

June 5, 2026

5  out of  5
rating by Lisa Suarez
"Patrick Luera and team with State Farm have always gone above and beyond with services, and general insurance information. Recently we experienced a total loss flood damaged vehicle and The entire process was so quick and painless. I was kept informed the entire time. The tow truck and rental were arranged same day within hours of damage. State Farm took charge of entire situation and I did not have to worry about a thing everything was great given the circumstances. Prices for insurance are also way lower than what I paid previously with Allstate and geico."
We responded:
"Thanks so much for the fantastic rating, Lisa! We are so glad you had a positive experience with us here on State Farm Agent Patric Luera’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Clint Houston

April 29, 2026

5  out of  5
rating by Clint Houston
"Great office! Nalelly is awesome."
We responded:
"Thank you for the amazing review, Clint! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Cassandra Gonzalez

April 28, 2026

5  out of  5
rating by Cassandra Gonzalez
"I called to get a quote for car insurance and spoke to Nallely. She was VERY patient with me as she noted all the specifics I wanted included with my plan and saved me hundreds of dollars for both of my vehicles!"
We responded:
"Thank you for the amazing review, Cassandra! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Abel Barrera

April 28, 2026

5  out of  5
rating by Abel Barrera
"Great staff"
We responded:
"Thank you for the fantastic review, Abel! We are always here to help with your insurance needs here in Portland . "